Frequently asked questions
Transform Your Connecticut Business with Intelligent Marketing Automation
TOPICS
Getting Started
What does Symphony Core do?
We set up and run the systems that win and keep customers for a service business: lead capture from your phone, website and social channels, instant follow-up, a CRM and pipeline, appointment booking and reminders, and review requests. We build it, we run it, and you see everything in one dashboard at app.symphonycore.com.
How is this different from buying software?
Software gives you the tools and leaves the setup to you. We do the setup, the strategy and the ongoing work, so the system runs whether or not you have time to manage it.
Who do you work with?
Service businesses with roughly $100K to $2M in annual revenue, mainly in home services, real estate and professional services. We work with businesses across the US and internationally.
Where are you based? Can we meet in person?
Symphony Core is a remote team. We’re a Connecticut company with team members in the US and India, and we meet every client by video call. That’s how we work with businesses across the US and internationally.
How long does setup take?
Systems are operational in 30 days.
Can I see it before I sign up?
Yes. Start with the free marketing audit: it shows how your business shows up on Google and arrives in about two minutes. If you would rather talk it through, book a demo.
Plans and Pricing
What does each plan cost?
| Plan | Monthly | One-time setup |
|---|---|---|
| Starter | $199/month | $497 |
| Growth | $299/month | $697 |
| Professional | $399/month | $997 |
The setup fee is waived when you pay annually.
What is the difference between the plans?
Every plan includes the full platform. The plans differ in team size, contact limits, included credits and support:
| Starter | Growth | Professional | |
|---|---|---|---|
| Team members | 1 | 2 | Up to 10 |
| Contacts | 5,000 | 10,000 | 15,000 |
| Included credits | $15/month | $25/month | $50/month |
| Support response | 48 hours, email | 24 hours, email and community | 12 hours, priority |
| Onboarding training sessions | 1 | 2 | 3 |
| Monthly webinar and quarterly strategy call | No | No | Yes |
Which plan should I choose?
Choose Starter if one person runs the business and follow-up. Choose Growth if two of you share leads and you want faster support. Choose Professional if you have a team, want priority support and want a quarterly strategy call with us. You can change plans later.
What does the setup fee cover?
The setup fee covers configuring your account, building your website, setting up your automations and your onboarding training. Higher plans include more advanced configuration and templates.
What are credits?
Credits pay for usage: the texts, calls and emails the system sends for you. Each plan includes a monthly credit amount. Unused credits do not roll over. If you use more than your included credits, the extra usage is billed per use.
Can I change plans later?
Yes. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
Are there any other costs?
Only three: per-use charges beyond your included credits, any optional add-on service you choose, and extra phone numbers if you ask for them.
Contracts, Cancellation and Refunds
Is there a long-term contract?
No. Every plan is month to month, with no long-term contract. You sign a service agreement when you start, and either side can end it with 30 days’ written notice.
How do I cancel?
Give us 30 days’ written notice. Your service continues to the end of the period you have already paid for, then stops.
Do you offer refunds?
We don’t offer refunds once we have started work, and we would rather say that plainly than bury it. Work starts at your kickoff call or when you give us access to one of your systems, whichever comes first. If you cancel before then, your setup fee comes back in full.
Texts, calls and emails the system has already sent for you are never refundable.
What happens to my data if I cancel?
You can export your contacts, conversations and records at any time. After you cancel, your data stays available to export for 30 days.
How It Works
What is missed call text-back?
When a call goes unanswered, the system texts the caller back within seconds, so the lead hears from you before they call someone else. It is included on every plan.
Do I need to change my phone number?
No. Every plan includes a dedicated phone number. You can keep your existing number alongside it, or we can move your existing number over.
Can I bring my existing contacts?
Yes. We import contacts from spreadsheets and most CRMs as part of setup.
Is there a mobile app?
Yes, for iOS and Android. You can reply to messages, see your pipeline and manage appointments from your phone.
Industries
Does this work for home services?
Yes. Contractors use missed call text-back to catch leads while they are on a job, plus automatic appointment reminders and review requests after each completed job.
Does this work for real estate?
Yes. Agents and brokerages use it for instant follow-up on inquiries, nurture sequences for buyers and sellers who are not ready yet, and review requests after a closing.
Does this work for law firms and other professional services?
Yes. Firms use it to respond to every inquiry quickly, follow up with prospects who have not booked a consultation, and ask for reviews at the right moment.
Still Have Questions?
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