Refund Policy
Effective Date: Sept 28, 2026
Symphony Core does not provide refunds once services commence. Before they commence, the setup fee is refundable in full. Cancellation takes thirty days' written notice, and service runs to the end of the period already paid for
| TERM | VALUE |
|---|---|
|
Once services commence |
No refunds. Not the setup fee, not the monthly, not partially, not prorated |
|
Before services commence |
Setup fee refundable in full. Nothing else has been charged at that point |
|
Services commence at |
The onboarding kickoff call, or the moment Symphony Core is granted access to a client system, whichever happens first. |
|
Cancellation |
Thirty days’ written notice, either party |
|
The final period |
Service continues to the end of the period already paid for, then stops. No proration |
|
Usage costs |
Never refundable, at any stage. SMS, voice minutes and email volume are
consumed on the client’s behalf and cannot be returned |
|
Data after cancellation |
Exportable, and kept accessible for 30 days. Unchanged by this policy |
Questions
Email support@symphonycore.com.
